What it is

Our scan reached this site normally from some of our network exits but not from others (different regions/continents). This usually means a hosting firewall or security plugin is blocking specific countries or IP ranges — not that the site is generally down.

How to fix it

If real visitors from those regions matter to your business, review your firewall/geo-blocking rules — a rule that's too broad can turn away real customers along with the traffic it's meant to stop.

In depth

Your website is currently blocking visitors from certain parts of the world, even though they could legitimately access it. This happens because either your hosting company's firewall or a security plugin on your site has been configured to reject traffic coming from specific countries or geographic regions. If you have customers or potential customers in those blocked areas, you're accidentally turning them away from your business. To fix this, you need to log into your hosting control panel or your WordPress security plugin settings and review the geo-blocking or firewall rules that are currently active. Look for any settings that mention countries, regions, or IP ranges, and either remove the blocks entirely or adjust them so they're less restrictive, keeping only the regions you actually want to exclude. If you're not sure which rules were set up or why, you may want to contact your hosting company's support team to review what's blocking traffic and help you adjust the settings appropriately.